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Cyprus CY.T.A. issue patch for (at least) the THOMSON TG585 v7.

May 24th, 2011 3 comments

Customers of CyTA in Cyprus returning from a day at the office, might find their home internet connections down today.

Whenever trying to access a website, you are greeted with an (as usual) poorly designed message that CyTA has detected (clever people, not) that their modem requires a patch upgrade.

If you speak Greek only, you’re a little screwed if you use Mac or Linux… since the additional patches for these two are mentioned only under the English part of the message.

In any case, both of these extra patches are DOS/Windows executables anyway, so if you are anything like me, don’t bother with them at all. Instead, fire up a instance of XP in a VM which is in Bridged networking mode and just run the downloaded file.

After a while, I got something along the lines of “*** Patch was installed successfully ***” and that was it, my connection then worked as normal.

CyTA, if you are going to do something like this in the future, no matter how far away from now, it is still considered a courtesy to inform your customers beforehand, like other ISPs do. Finally, thank fook I didn’t have a problem and need to phone you, since I’m fed up of being given the runarounds on your stupid support number too. Haven’t called you for over a year and would like to keep it that way if I can. Blogs like this are more useful than anybody on your support line.

EDIT: Screenshot here.